Expert Cleaning Advice for Sisal, Seagrass & Jute from Fibreworks

General Care

The best care you can give your natural fiber floor covering is regular, thorough vacuuming. For best results, vacuum from different directions, making several passes over the area. Heaviest traffic areas require the most attention and should receive regular vacuuming to reduce soil build-up and prolong the beauty and life of the floor covering.

General Vacuuming Advice

Please ensure that your vacuum beater bar is properly adjusted. Damage to the carpet fibers can occur if the brushes of the vacuum are set too low. We recommend the head of the vacuum be adjusted so that the brushes barely touch the face of the carpet. Do not use a vacuum that automatically adjusts, as it will adjust too low and damage fibers.

Always test a vacuum and vacuuming technique first. We do not know how every product will react to every vacuum or vacuuming technique and cannot be responsible for damage caused by vacuuming. Some vacuums should not be used, as they will cause excess fuzzing or sprouting of the fibers.

Cleaning Your Carpet Or Border

Never saturate your carpet with water or cleaner; this will stain it. Any method that involves saturation with water, such as steam cleaning, hot water extraction or wet shampooing should NOT be used. These methods can cause shrinkage, dimensional changes, and staining of natural fibers.

When liquid spills occur, blot up (do not rub) immediately with a clean, dry, undyed cloth. If the spilled material is solid, scrape up what you can with a dull edge spatula.

Dry extraction methods of cleaning spills and stains are recommended, products such as the Host® Dry Carpet Cleaning System or Capture Carpet and Rug Dry Cleaner. For information, visit or

Always test the cleaning method to insure that color is not affected. Test in a small, concealed area first.

Expert Cleaning Advice for Wool from Ulster

Spot and Stain Removal

  • As a first step, do not panic, but act quickly as the removal of fresh spots is always much more successful than of old stains.
  • Decide whether you can tackle the removal yourself (with the help of this guide). In case of extensive or old, set-in stains, contact your nearest WoolSafe Approved Service Provider.
  • Always take up as much of the soil/stain as possible before applying any WoolSafe Approved spot remover.
  • Before applying any spotting agent, pre-test it on an inconspicuous area of the carpet.
  • Always apply the spotting agent on a cloth, not directly on the stain. Wear rubber gloves.
  • Never use washing up liquid or other cleaning agents not intended for carpet as they leave sticky residues and cause rapid soiling.
  • Use small quantities of spot remover at a time, repeat if necessary. 2 or 3 light applications are more effective than 1 drastic application. Do not over wet the carpet.
  • Always work from the edge of the stain towards the middle to avoid spreading it. Blot, never rub.
  • Use solvents with care and ensure good ventilation.
  • Always thoroughly rinse out water-based spotters with clean water.